DO YOU SHIP INTERNATIONALLY?
Yes, we do offer delivery to a wide range of international destinations. Please be aware delivery times may vary. Please see our Shipping and Returns page for more information.
HOW LONG DOES DELIVERY TAKE?
International orders generally take between 5-10 working days to arrive. A delivery within Greece usually takes 1-3 working days.
WHO DELIVERS YOUR PARCELS?
We send our parcels via ELTA (Hellenic Post), but please see our Shipping and Returns page for more information.
CAN I TRACK MY ITEM?
Yes. You will be sent a confirmation email as soon as your order has been processed.
This email will also contain your tracking number.
CAN I CANCEL MY ORDER?
HOW DO I RETURN A PRODUCT?
Please see our Shipping and Returns page for more information.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We ask that you notify us within 7 days of receiving the goods and that you return them to us within 12 days.
ARE RETURNS FREE?
HOW DO I USE MY PROMOTIONAL CODE?
If you have a promotional code you simply need to enter this at the checkout and your discount will be automatically calculated. Please note that only one promotional offer can be used at any one time.
DO YOUR PRICES INCLUDE VAT?
All our prices are quoted in EURO and are inclusive of VAT (Value Added Tax) 23%.
HOW I KNOW THE FITTING?
For clothing, please click the “Size Chart” button on each product detail page. You will be able to see and download a detailed chart.
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can pay either with Credit Card or Paypal. Payment through bank account is possible for surfboard and custom surfboards orders.
WHY ARE SOME PRODUCTS OUT OF STOCK?
We try to have as many products as possible in stock at all times, however periodically we may sell out of some products quickly. If a product is “Out Of Stock” there is a “notify me” button. Click and fill your email address and as soon as it’s back on stock we will notify you.
HOW CAN I PAY MY CUSTOM SURFBOARD?
The payment can be made through bank account transfer, provided to you by email.
For custom surfboards is required a 50% deposit before production and the rest of the balance before shipping. Deposit is non refundable.
HOW LONG IT TAKES TO COMPLETE A SURFBOARD?
Our surfboards are hand shaped and hand painted individually. So the production time vary, depending the order. We estimate about 3 months.
DO YOU SELL FOR WHOLESALE?
Yes, If you are interested for wholesale please check www.saltydrop.com/wholesale.
HOW MUCH SECURE ARE MY PERSONAL INFORMATION?
It’s our duty and priority to offer a safe online shopping experience and that’s what we do. We guarantee 100% secure online transfers and full privacy of your personal information. All your personal data provided in our website are used only to provide you a faster and an effortless surf-related shopping trip.
DO YOU HAVE NEWSLETTER?
We hate spams, and we don’t want to reproduce this chaos in the modern online word. Our newsletter includes new arrivals, limited time offers and Salty Drop events announcements.
If you are interested in joining our newsletter, you can simply fill your email at the bottom of the website and click enter!
If you want to stop receiving our newsletter, you can simply open one of Salty Drop newsletters and you will find a link at the bottom of the page to unsubscribe.
CAN I USE YOUR IMAGES ON MY BLOG OR WEBSITE?
You may use any of our images on your blog or website only when promoting Salty Drop products. Please always credit Salty Drop when using our photographs. All photographs in Salty Drop website, Facebook Page and Instagram Page are licensed under Attribution-NonCommercial-NoDerivatives 4.0 International.